Job Summary
We are looking for a dynamic Reservations Manager to manage the booking process, handle guest communications, coordinate with internal teams, and ensure optimal flight occupancy. Stationed in Arusha, the candidate must balance a passion for hospitality, an eagle eye for detail, and exceptional organisational skills, managing bookings and coordinating with our team to ensure each flight is an unforgettable adventure. This role requires a customer-first mindset and the ability to thrive in a fast-paced, adventure-driven environment.
What You’ll do:
Manage guest bookings: Handle reservation inquiries, confirmations, cancellations, and amendments with exceptional efficiency and flair.
Create personalised itineraries: Work closely with guests to customise their balloon safaris, ensuring each experience is tailored to their unique needs.
Guest Experience: Ensure every client feels welcomed, understood, and well-prepared for their ballooning experience, providing prompt responses to enquiries and personalised recommendations.
Maximise occupancy: Keep a close eye on availability and ensure flight bookings are managed with accuracy, while maintaining a top-tier guest experience.
Operational Coordination: Work in sync with operations to align booking schedules and ensure a smooth and seamless customer experience.
Customer service: Be the go-to person for our guests, handling enquiries, complaints, and special requests with a friendly, solution-focused attitude.
Data & Reporting: Maintain accurate records of all bookings, payments, and client communications while generating reports to improve efficiency and guest satisfaction.
Liaise with internal teams: Work closely with our sales, marketing, operations, and accounting teams to ensure smooth communication and the highest standards of service.
Mandatory Skills and Qualifications
Bachelor’s degree in Business, Marketing, or Tourism (MBA highly preferred).
Minimum of 5-7 years of reservations management, preferably in adventure tourism, hospitality, or travel sectors.
Proven experience in delivering high-quality customer service.
Proficiency in working with reservation systems / softwares.
Proven ability to manage multiple bookings and administrative tasks with precision.
Familiarity with the Tanzanian tourism landscape, particularly the Serengeti and hot air ballooning is highly desirable.
Behavioural Skills
Strategic mindset with the ability to make sound decisions based on data
Detail-oriented to ensure all reservations are accurate and aligned with operational capacity.
Collaborative team player.
Strong ethical judgement and professionalism.
Exceptional problem-solving skills.
Cultural sensitivity to cater to a diverse international clientele.
Integrity in all business dealings to ensure trust and transparency within the team and with clients.
Benefits
Competitive salary aligned with international standards
Health insurance
One month of annual leave
Complimentary balloon rides in the Serengeti
A dynamic and supportive work environment with opportunities for learning, professional growth, and development
Why Work With Us
We are Purpose-Driven: We’re passionate about creating unforgettable experiences, championing sustainable tourism, and preserving the Serengeti, ensuring your work has a real and lasting impact.
Supportive Culture: We believe magic happens when we collaborate and work as a team - just like our balloon rides! Our culture fosters a sense of belonging where work is fun and not a mundane boring chore.
Career & Personal Growth: We provide our team ongoing learning, mentorship, and clear paths for advancement, ensuring everyone has the opportunity to grow
Competitive Compensation: We offer competitive pay, great perks, and benefits that prioritise your well-being, because when you thrive, so do we!
Respect, Recognition and Reward
We will not shy away from appreciation, awards and rewards. Our team members will be rewarded through bonuses contingent with the company’s sales, turnover and growth.
How to Apply
Please submit your CV and a statement of purpose detailing your experience and why you would be a good fit for Flying Odyssey.
For quick and easy application, fill in the JOB APPLICATION FORM or send us an email to suzan@flyingodyssey.com